A1 reports increasing cases of fraud done through instant messengers

A1 Unitary Enterprise warns its customers about the increased frequency of fraud attempts made using the company's name.

If you get a call via any messenger app (especially via Viber) from an unfamiliar number claiming to belong to A1 customer support service, we recommend that you ignore the said call and do not call back. Stay vigilant and focus the attention of your family, friends and acquaintances on the fact that company employees never call clients via instant messengers, even if profiles use the official company logo.

The official incoming numbers of A1 are listed below:

• Dial numbers "150" and "+375296000150" are used for canvas calling (in response to a client's request, as well as to offer some company services, including automatic call-downs) via mobile communications;
• SMS and Viber messages from alphanumeric numbers A1 (A1, A1 banking, VOKA, 150) are used for mass texting;
• Numbers in the format of "411хх" (41101, 41141, etc.) are reserved for interactive SMS campaigns.

You can find out more about all of the company contact numbers in the corresponding section on A1 website.

Incoming calls in instant messengers can be visually similar to regular landline calls or calls from a mobile number, so you should be especially careful and pay attention to the numbers, as well as the channel the call comes through. As a rule, scammers try to obtain confidential information and push victims to take various actions on their accounts. They may also try to gain access to the user's Personal Account or allege that the subscriber's number is blocked and they need to take a number of actions to restore access to it. Tips you should follow to protect yourself from phone scammers are given below.

• Even if the conversation seems feasible to you, do not tell the caller any confidential information, such as your passport identification number, card number, CVV or SMS code, contract number or other personal information;
• If you are given another phone number and asked to call it, ignore the offer;
• If you want to make sure the caller is legitimate, ask them to introduce themselves, and then call the official number of the organization they claim to work at and ask to be referred to this same employee;
• If you are advised to install any third-party applications on your smartphone, ignore the offer;
• If the caller managed to obtain your bank card details or other personal data, resulting in theft of funds and other illegal actions, contact law enforcement agencies immediately.

If you have become victim of a fraud attempt, please dial 102 and report to law enforcement agencies right away.

For the purpose of fraud prevention, we suggest learning about the types of fraud, which are listed in the dedicated section on the A1 company website.

Stay alert and be careful!