On the Procedure for Compensation to A1 Subscribers (Individuals) Due to Non-Availability of Internet Services

Due to the difficulties with access to some services via mobile or fixed-line Internet due to reasons beyond control of A1, the company management has decided to correct subscription fees for mobile communication subscribers, as well as home Internet and TV users (individuals) for three days from August 9 to 11, inclusive, in accordance with the following algorithm:

1) Mobile communication subscribers who use the tariffs the subscription fee for which includes an Internet traffic package along with voice services will be provided with compensation:

• for the tariff plans with 500 MB to 9 GB of Internet traffic – in the amount of 30 % of the daily subscription fee for each day of service non-availability;
• for the tariff plans with more than 10 GB of Internet traffic – in the amount of 50 % of the daily subscription fee for each day of service non-availability;
• mobile communication subscribers who use the tariffs/paid Internet traffic packages, including roaming services, the subscription fee/package cost for which includes Internet traffic only, regardless of volume or rate, will be provided with a compensation of 100 % of the daily subscription fee/package cost for each day of service non-availability.

No corrections will be made for subscription fees for the tariff plans which do not include a data coverage service or provide less than 500 MB of Internet traffic.

2) Home Internet and VOKA users will be provided with compensation:

• for home Internet tariff plans without VOKA – in the amount of 100 % of the daily subscription fee for each day of service non-availability;
• for home Internet tariff plans the subscription fee for which includes VOKA – in the amount of 50 % of the daily subscription fee for each day of service non-availability.

The corrections of the subscription fees will be made by crediting an account with funds automatically in accordance with the above algorithm starting from August 16. Relevant SMS-notifications will be sent to the subscribers.

A complete list of tariff plans and services that will be compensated can be found here.

Thank you for your understanding!