A1 experts uncovered a new fraud scheme used against the company subscribers | News | About company

A1 experts uncovered a new fraud scheme used against the company subscribers

Private Customers

Experts from the A1 Cybersecurity Center have identified a new scheme used by cyber fraudsters to deceive the company subscribers. Fraudsters call via instant messengers, posing as A1 employees, and create a profile using a phone number and the company logo.

 

Under various pretexts, scammers may try to get your personal information, ask you to provide various confirmation codes, or offer you to download a third-party application. Any of these actions may lead to undesirable consequences.

 

Take a moment to think about it to avoid being scammed! If you get a call via any messenger app (especially via Viber, WhatsApp, Telegram) from an unfamiliar number claiming to belong to A1 customer support service, we recommend that you ignore the said call and do not call back.

 

Stay vigilant and focus the attention of your family, friends and acquaintances on the fact that company employees never call clients via instant messengers, even if profiles use the official company logo.

 

Take 5 seconds to ensure your safety:

  • The key to avoiding scam attempts is to know that company employees never call via instant messengers;
  • If you have any doubts during the conversation, do your best to end the call in a civil manner and call the official number of the company;
  • Even if the conversation seems realistic to you, do not install any applications from unreliable sources or files/links received;
  • If you are given a number and asked to call back, ignore this offer, and if they call you, do not provide confirmation codes or passwords under any circumstances;
  • If you have suspicions that a fraud has been committed or the hacker has already managed to get your data, you can turn the Internet connection off on your smartphone and contact law enforcement agencies right away.

 

How to figure out you're talking to a scammer:

  • The A1 client relations arrangement does not imply any kind of "extension of the validity period of a SIM card or a contract";
  • The call is coming through a messenger app. A1 employees never call subscribers via messengers;
  • The person calling urges you to install or reinstall any mobile application from a file or a link sent via a messenger.

 

What scammers are capable of:

  • Creating a profile in a messenger app using the logo of any company or enterprise;
  • Acquiring your personal information (full name, age, place of residence, etc.) from databases already available on the Internet;
  • Using office setups, fake documents and identification papers during a video call, imitating ambient sounds and voices of other people.

 

For better awareness, we recommend that you read the designated section on the A1 company website, which is dedicated to combating fraud.

 

If you have fallen a victim to a fraud attempt, please dial 102 and report to law enforcement agencies right away.