Virtual PBX from A1 received new functions and capabilities for managing incoming calls

A1 has significantly expanded the possibilities of Virtual PBX service. Now, customers have access to features such as "smart" routing, self-integration with third-party CRM systems, as well as flexible individual adjustment of employees' working hours for the distribution of incoming calls.

Thanks to the expansion of the functionality of the Virtual PBX service, users have the opportunity to rank incoming calls from their customers according to their priority, assigning the VIP status to the most important ones (such calls will automatically be placed at the top of the queue). Also added is the ability to assign a personal manager for certain contacts: incoming calls to a multichannel number from these subscribers will be sent directly to it. In addition, incoming calls to a multichannel number distributed through call centers will now be processed taking into account the individual work schedule of employees.

An important innovation was the use of an open API for CRM, which made it possible to independently synchronize the Virtual PBX with any corporate software for managing and automating customer interaction.

In addition, the updated functionality of the service allows you to set the settings for recording conversations after hours: this option can be either left enabled by default or disabled.

Virtual PBX is a solution for small and medium-sized businesses that can be used to organize office telephony in a cloud environment without purchasing special equipment, including in a remote or mobile work format. An important advantage of the solution is the ability to integrate it with popular Bitrix24 and amoCRM CRM systems.