A1's Virtual PBX gets new functionality – callback and viewing the actions history

Users of Virtual PBX service from A1 got new functionality: Callback and Actions History. With these functions, they can improve the quality of service for their customers and get more data for analysis of their employees' work.

The Callback function allows callers in a call center queue not to wait for a connection, but to ask the exchange operator to call them back immediately. You can do this by pressing digit "1" while dialing. After that, the system will search for the first freed call center employee within 10 minutes and automatically make a call to the customer from the main multichannel phone number of the company.

To activate Callback, the Virtual PBX users just need to select the appropriate function in the Call Center section by going to the Alerts tab.

In addition, users of the virtual solution have the opportunity to view the history of their actions through their personal account. The system can display all user actions both for the current day and for a selected period.

Virtual PBX is a solution for small and medium-sized businesses, with the help of which you can organize office telephone communications in the cloud without buying special equipment, including in conditions of remote or offsite work format. An important advantage of this solution is its integration with the popular CRM systems, Bitrix24 and amoCRM.

Find out more and request a consultation on the Virtual PBX service on the company's website or via contact center number: 150.